Frequently Asked Questions (FAQs)
Please check if your question has already been answered before contacting us.
How does the local Spanish shipping address work?
Once you sign up, you will get access to a secure, dedicated address at our Spanish hub. You can use this address at checkouts on any Spanish marketplace (like Wallapop, Vinted, or Amazon ES) just like a local resident.
What subscription plans do you offer?
We offer three flexible plans tailored to your shipping volume: a Free Plan to get started, a Basic Plan at €9.90/month, and an World Plan at €59.90/year (which breaks down to just €4.99/month). Each tier offers different, highly competitive service and handling rates.
How do I pay for my subscription and services?
All payments on our platform are quick, secure, and easy. We use Stripe, a world-renowned payment gateway that is 100% secure and accepts any credit or debit card globally.
How long can my packages stay at your warehouse?
We offer a maximum storage time of 60 days at our Spanish hub. This gives you plenty of time to shop from various stores and group your items together before requesting an international shipment.
Which courier networks do you use for delivery?
Locally in Spain, all shipments are handled by Correos Express. For worldwide forwarding, Correos Express automatically manages and routes your package through the best international carrier (FedEx, UPS, or DHL) depending on the final destination and weight.
What is package consolidation and how much can I save?
Package consolidation means combining multiple orders from different stores into a single international shipment. By removing unnecessary vendor packaging and optimizing box space, you can save up to 70% on international freight costs compared to shipping items individually.
When will I know when my package arrives?
Our tracking system works in real time. The moment your package is processed in our warehouse in Spain, an automatic notification is sent directly to your customer account and to your email with all the details.
Can I check the condition of my items before they are shipped?
Yes! You can request visual inspection photos directly from your dashboard. Our warehouse team will carefully open the package, take high-quality pictures of the contents, and upload them so you can verify everything is correct.
Do you handle commercial e-commerce and Amazon FBA returns?
Absolutely. We provide seamless return management for e-commerce sellers and Amazon FBA businesses. We receive the returned items, inspect them according to your instructions, and hold them for consolidation or forward them back to your headquarters.
Are there any items that cannot be forwarded?
Yes, we strictly comply with international aviation and customs regulations. Prohibited items include flammable liquids, hazardous materials, pressurized sprays, loose lithium batteries, weapons, and perishable goods. Please check our full restricted items list before purchasing.
Send us a message
We answer all inquiries; please check if your question has already been answered in the FAQs.
