Privacy Policy

DATA PROTECTION

Following the principles of lawfulness, loyalty, and transparency, we provide you with this Privacy Policy to inform you in a clear, accessible, and transparent manner about the processing of personal data you provide when interacting with our website.

The data we request from you are adequate, relevant, and strictly necessary. Under no circumstances are you obliged to provide them, but failure to communicate them may affect the purpose of the service or make it impossible to provide.

1. Who is the Data Controller for your data?

• Identity: VANESA CARRIÓN RALO (hereinafter, FORWARDING.ES)

• Tax ID (NIF): 53602612P

• Postal Address: Av. País Valencià, 4 bajo, 46970 Alaquàs (Valencia), Spain

• Email:

• Customer Support: Exclusive attention via written channels (WhatsApp and Email). No telephone calls are answered.

2. For what purpose and legitimacy do we process your data?

Depending on how you interact with our logistics platform, we will process your personal data for the following purposes:

• Management of Logistics Services (Clients)

  • Purpose: To process the hiring of parcel forwarding, Amazon FBA prep, return address management, and personal shopper services. This includes managing secure payments, organizing internal logistics, processing custom declarations, preparing shipments, and providing post-sale or tracking support.

  • Legitimation: Execution of a contract to which the data subject is party (Art. 6.1.b GDPR).

• Inquiries and Support (Potential Clients / Contact)

  • Purpose: To resolve doubts regarding shipping rates, restrictions, dimensions, tracking status, or incidents raised through our contact channels.

  • Legitimation: Legitimate interest of FORWARDING.ES to attend and respond to requests from users (Art. 6.1.f GDPR).

• Management of Suppliers and Commercial Partners

  • Purpose: To maintain commercial, operational, and accounting relationships with our external logistics suppliers, customs brokers, or commercial partners.

  • Legitimation: Execution of the contractual or pre-contractual relationship (Art. 6.1.b GDPR).

• Management of Selection Processes (Candidates)

  • Purpose: To manage the data of users who send us their CVs to participate in current or future personnel selection processes.

  • Legitimation: Consent of the data subject by providing their data (Art. 6.1.a GDPR).

3. How do we manage Commercial Communications?

We inform you that the processing of your data for sending updates, corporate news, or discount coupons for shipping and logistics services is split according to the channel used:

• Electronic Means (Email, WhatsApp, etc.)

  • Clients with a prior contractual relationship: In accordance with Article 21.2 of the Spanish LSSI, FORWARDING.ES will carry out periodic and occasional sending of electronic commercial communications regarding logistics services, rates, or features similar to those initially contracted. This processing is carried out to keep you informed of exclusive advantages for your account.

  • Potential clients: The sending of marketing materials will only be effective when you have expressly accepted the general conditions through the boxes provided on the website.

• Non-Electronic Means (Postal mail, telephone, etc.)

  • Clients with a prior contractual relationship: Covered under Art. 6.1.f of the GDPR based on the company’s Legitimate Interest.

  • Potential clients: Covered under Art. 6.1.a of the GDPR through the explicit consent of the data subject.

• Right to Object: In any case, the user may object to the sending of these commercial communications completely free of charge in each email received (via the unsubscribe link) or by sending an email to .

4. To which recipients will your data be communicated?

FORWARDING.ES, for the correct provision of shipping, warehousing, and delivery services, will communicate strictly necessary data to:

• International Courier and Postal Transport Agencies (such as Correos, Correos Express, UPS, DHL, FedEx, or similar operators required to fulfill your delivery).

• Customs Authorities and Transport Inspectors, when strictly required by European and international transport regulations.

Additionally, we inform you that certain data, by virtue of current regulations or the contractual relationship you maintain with us, may be communicated to:

• Banks and financial institutions for the secure collection of the contracted services.

• Public administrations with competence in the sectors of activity of FORWARDING.ES, when so established by current legal regulations.

5. For how long will we keep your personal data?

Retention periods are strictly defined based on the nature of the relationship:

• Clients / Suppliers: Your data will be kept for the minimum time necessary for the correct provision of the service offered, as well as to meet any responsibilities that may arise from it and any other legal requirements. In this regard, applicable contractual, commercial, and tax regulations will be considered (which require keeping purchase invoices for 6 years).

• Potential Clients / Potential Suppliers: Your data will be kept for the minimum time necessary for the correct provision of the service. As a general rule, support or rate inquiries will be kept until the final resolution of your information request.

• Candidates: Your data will remain active in the recruitment database for a maximum period of 1 year.

• Commercial Communications: Data intended for this purpose will be kept active until you manifest your desire to unsubscribe or exercise your right to object.

6. What are your rights when you provide us with your data?

Data subjects hold the following personal data protection rights:

• Right to request access to personal data relating to the data subject.

• Right to rectification of inaccurate data or erasure (right to be forgotten).

• Right to object to the processing of your data.

• Right to request the restriction of processing in specific circumstances.

• Right to data portability to another entity in a structured format.

• Can I withdraw consent? Yes, you have the possibility and the right to withdraw consent for any specific purpose granted at the time, without affecting the lawfulness of the processing based on consent prior to its withdrawal.

• How to exercise your rights? Data subjects may exercise their rights by addressing a written communication to the postal address of FORWARDING.ES or to the enabled email address: , including a copy of their ID or equivalent identification document in both cases.

• Where can I lodge a complaint if I consider that my data is not being processed correctly? If you consider that your data is not being processed correctly by FORWARDING.ES, you can direct your complaints first to the email address or to the Spanish Data Protection Agency (AEPD).

7. Security and update of your personal data

With the aim of safeguarding the security of your personal data, we inform you that FORWARDING.ES has adopted all necessary technical and organizational measures to guarantee the security of the personal data provided. All this is to prevent their alteration, loss, and/or unauthorized processing or access, as required by regulations, although absolute security does not exist.

It is important that, in order for us to keep your personal data updated, you inform us whenever there is a modification to them.