Declare the contents
Items, units, values and country of manufacture when you request the shipment.
Customs documents
Customs documents handled for you
Shipping outside the EU means paperwork. We automatically generate the proforma invoice, the customs clearance authorisation and the CN23 declaration so your parcel clears customs smoothly.
When does a shipment need customs documents?
Every shipment that leaves the European Union customs territory needs customs documents. That includes non-EU countries such as the USA, the UK, Switzerland or Mexico, and also the Canary Islands, Ceuta and Melilla, which are part of Spain but have their own customs regime.
When you request a shipment, you declare what you are sending: description, units, unit value and country of manufacture of each item. With that information we generate your signed proforma (customs) invoice, the customs clearance authorisation so the carrier can clear customs on your behalf, and the CN23 declaration. Your LocalHub prints them and attaches them to the parcel.
Before shipping, your LocalHub checks that the contents match your declaration. Import duties and taxes at destination are paid by the recipient; you can estimate the shipping cost in advance, while duties depend on each country.
How we prepare your customs paperwork
Add document numbers
Your ID/NIE/passport number and the recipient document number and email.
Upload the receipt
Upload the invoice or purchase receipt so Customs can inspect it.
We generate and attach
Signed proforma, customs authorisation and CN23 attached to the parcel.
What our customs service includes
Fewer delays, fewer returns and no forms to fill in by hand.
Signed proforma invoice
Generated automatically with your details and versioned if you correct it.
Customs clearance authorisation
The carrier can clear customs on your behalf.
CN23 declaration
The standard customs declaration for international parcels.
Contents check
Your LocalHub verifies the contents match what you declared.
Document review
We review your documents and tell you exactly what to fix.
Customs advance in Spain
If a parcel arrives with charges, your LocalHub can advance them.
Documents and data required
- Your ID card, NIE or passport number (or VAT number for businesses).
- The recipient ID, passport or Tax ID number and email.
- The original invoice or purchase receipt (PDF or clear photo): up to 5 files per parcel, plus 1 more for each additional parcel in a consolidation (maximum 10).
- The list of items with units, unit value and country of manufacture.
Customs documents FAQ
Do I need customs documents to ship within the EU?
No, except to the Canary Islands, Ceuta and Melilla. Shipments to other EU countries travel without customs declaration.
Who pays import duties and taxes?
The recipient pays the duties and taxes charged by the destination country. They are not included in the shipping price.
Can I correct the proforma invoice?
Yes. You can review and correct it from your dashboard until the shipment leaves; every change creates a new signed version.
What happens if my document is rejected?
We tell you the reason (glare, blurry text, cropped or expired document) and you upload a new clear copy.
How many invoices can I upload per shipment?
Up to 5 invoices or receipts for a single parcel. For a consolidated parcel you can add 1 more for each additional parcel it contains, up to a maximum of 10 (e.g. 3 parcels: 7 invoices). If you have more, merge several PDFs into one file with a free tool such as iLovePDF (ilovepdf.com/merge_pdf).
Other services
- Package forwardingYour Spanish address and worldwide parcel forwarding.
Amazon FBAWe label your boxes and send them to Amazon fulfilment centres.- Buyer onlineSend us the link and we buy the product for you.
- Package consolidationCombine several parcels into one box and pay less.
- Worldwide shipping costsHow shipping worldwide cost is calculated and how to pay less.
Ship outside the EU without paperwork stress
Create your free account: we prepare the customs documents for every shipment.