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Frequently asked questions
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How can I check the price of a shipment?
Use our shipping calculator: enter the dimensions, weight and destination country of your parcel and you will instantly see the price with each plan. Handling, storage and optional service fees are listed on the Pricing page. Once your parcel arrives at the LocalHub, the final price is calculated with its real weight and dimensions and shown in your dashboard before you pay.
How do I sign up?
Create your free account at this link: choose personal or business, fill in your details and pick a plan (you can start with the Free plan, no card needed). When you finish you will get your client ID and your Spanish shipping address will be available in your dashboard.
How do I use my shipping address in online stores?
Copy the address from your dashboard ("Copy address" button) and paste it as the delivery address at checkout. Use your first and last name as the recipient and always add your client ID (for example, FWK2M9) to the address line: that is how your LocalHub identifies your parcels. Fill in the town, postcode and phone exactly as shown in your dashboard. We will email you when each parcel arrives.
What is the maximum storage time for parcels?
Your parcels can stay at the LocalHub for up to 60 days from arrival. The first days of storage are free and then a daily fee applies depending on your plan (see Pricing). We will send you a reminder before the deadline; parcels not managed within 60 days are considered abandoned.
Which courier ships my parcel?
You choose it. Depending on the destination you can pick from at least 20 courier services, including DHL, FedEx, UPS, DPD, GLS and Correos Express. The calculator and your dashboard show every available courier with its price and estimated transit time. In every case you will receive a tracking number to follow your shipment until delivery.