Frequently asked questions

It is a Spain-based package forwarding service. We give you a real Spanish delivery address at a partner shop (a LocalHub) so you can buy from Spanish and European stores that do not ship to your country, and we forward your parcels to 200+ countries with the courier you choose.

Four steps: 1) sign up and get your Spanish address; 2) buy from any store using it as the delivery address; 3) we receive and check your parcel and notify you; 4) you choose the courier, pay the shipping and we send it to your door.

No. Signing up takes about a minute, needs no credit card, and the Spanish address is free on the Free plan.

No. We receive, check, repack and prepare your parcels, and ship them with third-party carriers (DHL, FedEx, UPS, DPD, GLS, CTT Express, Paack, Correos Express, Correos, Zeleris…), always with a tracking number.

To 200+ countries. The destination and the courier you choose determine the price and transit time; you can check it instantly in the calculator, no registration needed.

We can receive any product, purchased from any store.

Any store you like: Spanish and European shops that do not ship abroad, marketplaces or stores from any country. Just use your Forwarding.es address as the delivery address.

We notify you when we receive it and you can see it in your account, where you choose what to do with it: ship it, consolidate it with others or request photos.

Yes. We offer inspection photos: 1 to 5 per parcel, with a per-photo fee that depends on your plan.

With the Buyer online service you send us the product link and we buy it for you. Then we receive it and forward it to your country.

Certainly—to any country you choose.

DHL, FedEx, UPS, DPD, GLS, CTT Express, Paack, Correos Express, Correos, Zeleris and more: at least 20 services depending on the destination. You choose the one that best fits your budget and timing.

Yes, always. You can check it from your account or on the tracking page with your shipment number and email.

It depends on the chargeable weight (the greater of actual and volumetric weight), the destination and the chosen courier, plus the handling fee of your plan. VAT is included; import duties and taxes at destination are not.

It is the parcel volume converted to kilos: length × width × height (cm) ÷ 5000. Couriers charge by the greater of actual and volumetric weight, so a smaller box means a cheaper shipment.

Yes. In the calculator you can add optional insurance of up to €2,000.00.

Yes, we offer pick-up by your own carrier, with a per-parcel fee depending on your plan.

If the parcel is returned (refusal, wrong address, etc.) a surcharge of €15.00 applies plus the cost of the new shipment. Please double-check the address and recipient details before confirming.

There are three plans: Free (free forever), Basic (monthly) and Premium (yearly). Paid plans lower the fees per parcel. You pay the international shipping plus the service fees you use.

Yes, on the Free plan the address is free with no commitment. You only pay when you request a service on your parcels.

Handling, inspection photos, storage (after your plan’s free days), repackaging or consolidation, own-carrier pick-up, FBA labelling and Buyer online, depending on what you use. The full table is on the pricing page.

If you ship occasionally, the Free plan is usually enough. If you receive parcels often, a paid plan saves you on every fee: compared with the Free plan, Basic saves up to 50% on fees and Premium up to 80%.

Up to 80,000 cm³ and 20 kg. Larger or heavier parcels pay a multiple of the handling fee.

Yes, the prices of our services include VAT. Import duties and taxes at destination are not included and are paid by the recipient.

It means combining several parcels into one box so you pay for a single international shipment. You can save up to 70% on shipping.

Yes. While your parcels are in our warehouse you can re-consolidate them as many times as you need, for example when new purchases arrive.

It means removing unnecessary packaging or adjusting the box to reduce size and weight and better protect the contents. This lowers volumetric weight and makes the shipment cheaper.

Yes, we have optional boxes and pallets for consolidation. Their prices are on the pricing page.

No customs declaration is needed between EU countries. For shipments leaving the EU customs territory we generate the proforma invoice, the customs clearance authorisation and the CN23 for you.

The recipient, in the destination country. They are not included in the shipping price and vary by country and type of product.

No. Shipments to the Canary Islands, Ceuta and Melilla leave the EU customs territory, so they require customs documentation.

Yes, that’s no problem at all; we regularly receive smartphones for forwarding.

Dangerous goods (ADR/IATA), weapons and replicas, explosives, flammable products, loose lithium batteries, narcotics, cash and bearer documents, animals, perishable goods, counterfeit goods and anything prohibited by the carrier or the destination country.

Loose lithium batteries are on the list of prohibited items. Devices with a built-in battery, such as smartphones, can be forwarded. If you are unsure about a specific item, write to us before you ship it.

Forwarding.es may inspect, refuse or destroy parcels that break the conditions. The customer is solely responsible for the contents of their shipments.

By card (Visa, Mastercard, American Express, Discover, JCB), Apple Pay or Amazon Pay, processed instantly by Stripe, or by bank transfer (instant SEPA transfer recommended).

Yes. Payments are processed by Stripe and Forwarding.es never stores your card details.

As soon as the payment is verified. With an instant SEPA transfer the process is much faster.

In your account, in the invoices section.

Up to 60 days from arrival. Each plan includes some free storage days; after that a daily fee applies, depending on the plan.

After 60 days the parcel is considered abandoned and may be disposed of. We send you a reminder before that deadline.

Yes, destroying a product is free. You can request it from your account.

Yes. We label your boxes with your Amazon labels and send them to the fulfilment centre. You upload the labels from your account and we take care of the rest.

It is a percentage of the purchase total, with a minimum per order, and it is lower on paid plans. We send you the quote before buying and only purchase once you have paid.

Yes: gift paper, a bow and an optional message for each product, for an additional fee shown on the pricing page.

Yes, as long as your shop is located in mainland Spain (the LocalHub programme is not available for shops in the Balearic Islands, the Canary Islands, Ceuta and Melilla, or outside Spain). You receive customers’ parcels and earn a fee for each one you handle. It needs no investment, no minimum term and no exclusivity, and it is managed from a phone or tablet.

Write to info@forwarding.es or use the contact form. If you are unsure about an item or a shipment, ask us before you ship it.

The website and the customer panel are available in Spanish and English. You can switch language from the footer.