Before you ship

Prohibited items in your shipments

Check which goods we cannot forward. Review the list before ordering to your address in Spain or preparing your parcel.

List of prohibited items

These categories cannot be included in any shipment.

  • 01

    Alcohol

    Alcoholic beverages of any strength.

  • 02

    Animals

    Whether alive or dead.

  • 03

    Antiques

    Objects manufactured 50 years ago or more. Technology items 20 years old or more.

  • 04

    Computer and electronic devices without original packaging

    Televisions, computers, heating equipment, etc.

  • 05

    Weapons

    Any type of weapon, knives, replicas, ammunition or strategic goods used by civilians or the military.

  • 06

    Art

    Cultural works or items of great interest to the national heritage.

  • 07

    Funerary items

    Ashes or any type of human remains.

  • 08

    Food and/or perishable items

    Food and products requiring specific temperature, humidity, light or handling conditions (except special services for businesses such as SEUR Frío). Also items considered perishable due to their nature and tendency to deteriorate over time (cosmetics, etc.).

  • 09

    Stolen or counterfeit items

    Or any product acquired illegally.

  • 10

    Money and documents with economic value

    Coins, cash, cheques, currency, counterfeit money, etc. Banknotes, lottery tickets, cheques, promissory notes, any bearer document, tickets of any kind, medical prescriptions, notes, invoices, letters, etc.

  • 11

    Original documents

    Passports, driving licences, licences, identity documents, credit cards, deeds, certificates, academic degrees, etc.

  • 12

    Stamped documents or items

    Any document with an official seal, collectible stamps, etc.

  • 13

    Narcotics

    Narcotic / psychotropic substances. Drugs or any of their derivatives.

  • 14

    Jewellery

    Jewellery, watches, gold, silver and other valuables.

  • 15

    Dangerous goods ADR and LQ

    Any type of battery, perfumes, alcohol, matches, aerosols, gas cylinders, sprays, etc. Items which, because of their packaging or nature, may pose a danger to the health of carriers, to the ground, or cause any damage to people or to the goods being transported. Fireworks, firecrackers, flares, inert or blank ammunition, corrosive material, batteries, mercury, hydrochloric acid, etc. Asbestos, pesticides, agricultural products, etc. In general, all items prohibited by the International Civil Aviation Organization, ADR goods and products that are illegal in trade; as well as any other type of goods prohibited by law.

  • 16

    Liquids

    Any glass, plastic or similar container holding liquid that could damage the rest of the goods and that is not properly packed or does not include enough cardboard and bubble-wrap dividers to isolate the goods.

  • 17

    Industrial machinery

    Spare parts or components of any type of industrial machinery.

  • 18

    Medicines

    Any type of medicine, including prescription medicines.

  • 19

    Biological samples

    Perishable or non-perishable, infectious or non-infectious (blood, saliva, etc.)

  • 20

    Plants

    Any living or dried plant species, as well as seeds. Terrariums.

  • 21

    Pornography

    Pornography or obscene or immoral items.

  • 22

    International restrictions

    Goods prohibited in both the place of origin and the destination.

  • 23

    Tobacco

    All types of tobacco, including vaping liquids.

  • 24

    Motor vehicles and their parts

    Spare parts or components of cars, motorcycles or any motor vehicle (land, air or sea).

Items not eligible for compensation

The following items are not eligible for compensation.

  • 01

    Containers

    This section includes suitcases that are not properly packed in a box or strapped to protect the handles and wheels.

  • 02

    Insufficient packaging

    Any goods travelling without proper packaging. Also any goods whose contents can be accessed without breaking, damaging and/or altering the packaging. Shipping boxes that are joined / strapped together is prohibited, except for palletised goods.

  • 03

    Sheet and/or fragile materials

    Items made wholly or partly of glass (mirrors and very fragile goods are also excluded). Items containing or made entirely of porcelain, ceramic or derivatives. Marble, granite, slate, clay, quartz, etc.

  • 04

    Luxury goods

    Luxury items including embroidery or fabrics with precious metals, elaborate lace, high-quality furs, among others.

  • 05

    Previously damaged returned goods

    Goods that are damaged or have been returned to the sender.

  • 06

    Furniture or removals

    They will only be protected if correctly packed in a fully closed wooden frame on top of a pallet. If shipped without this protection, the responsibility lies exclusively with the customer/shipper.

  • 07

    Commercial samples

    Promotional items, gifts, etc.

  • 08

    Televisions

    Larger than 32".

The carriers GLS and Zeleris do not accept removals goods.

Not sure about your shipment?

Write to us before you ship and we will help you check it.

Contact us