FAQ for prospective LocalHubs

A minimum of €3.00 for every parcel shipped. LocalHubs that handle more parcels also earn an extra percentage per parcel. That is roughly ten times what competitors pay (between €0.25 and €0.40 per parcel).

Yes. For every parcel shipped you are guaranteed a minimum of €3.00 (VAT included).

It depends on how many parcels you handle. With the minimum commission of €3.00: 50 parcels a month is €150.00, 100 parcels is €300.00, 300 parcels is €900.00 and 600 parcels is €1,800.00 a month, not counting the extra volume percentage or the pick-up and drop-off fees.

Commissions are paid within the first 15 days of the following month. You can also download your monthly earnings invoice from your dashboard with a single click, without having to prepare it yourself.

Yes. We charge the customer €10.00 to collect a parcel that was not delivered to your LocalHub and €10.00 to drop off a parcel at a point (when the courier does not collect it after the customer’s pick-up request); the LocalHub keeps those amounts in full. In addition, when a customer comes to your shop to collect their parcel in person (after an ID check), you keep 50 % of the fee they pay: between €0.50 and €1.50 per parcel, depending on their plan.

It depends on what the customer chooses. If the customer’s courier (their own carrier) collects the parcel from your LocalHub, there is no shipment handled by Forwarding.es, so there is no shipment commission (the €3.00 minimum only applies to shipments) and the customer has not chosen for you to take the parcel to another point. In that case you keep the pick-up handling fee: between €0.50 and €1.50 per parcel unit, depending on the customer’s plan. If the customer also books a drop-off at a point, you keep €10.00 per parcel unit in full; and if the customer collects the parcel at your shop in person, you keep 50 % of the in-person collection fee. In your dashboard, under “Your earnings for this parcel”, you can always see what applies in each case.

Customers are assigned as they sign up and they are the ones who request shipments, so we cannot set one figure for everyone. The system is automated and configured so that LocalHubs with fewer parcels or customers get priority over others.

No fixed minimum volume is set, but new LocalHubs get priority over others that already have customers assigned or parcels in storage, so that they start receiving activity as soon as possible.

No. Parcels arrive and leave by courier: you earn extra income without customers having to walk into your shop. Customers who do come to collect a parcel in person are additional income.

A street-level shop or business operating in mainland Spain, with its activity registered (form 036/037), the ID/tax ID of the manager or the company, space to store parcels (minimum 10 m²), a mobile phone or tablet, an internet / WiFi connection, an A4 printer and opening hours that allow courier pick-ups. A thermal printer is optional.

No. You must already have your premises open and your business activity registered.

When you send your application you attach form 036/037 (registration of your activity) and the ID/tax ID of the manager or the company, as PDF, JPG or PNG. We review them and, if everything is in order, send you the collaboration contract.

There are four steps: 1) you send your application with your business, storage space and documents; 2) we review the documents; 3) Forwarding.es and your shop sign the collaboration contract; 4) we activate your dashboard and you start receiving parcels and earning for each one.

You will receive a confirmation email. We will review your documents and send you the collaboration contract. Your application stays pending until the contract is signed; as soon as it is, we activate your dashboard. Submitting the form commits you to nothing.

No. For now we only accept shops with a business activity and premises in mainland Spain.

Any street-level shop or business with a registered activity in mainland Spain (form 036/037), opening hours that allow courier pick-ups and at least 10 m² of space to store parcels.

Everything is done from your dashboard with a simple mobile phone or tablet: you register incoming parcels, handle requests and create shipments. No special software or equipment is needed.

The label, the courier pick-up and the tracking number are generated automatically in a couple of clicks. You only need to print the label and stick it on the parcel.

Our service does not accept pallets and 99 % of customers send small parcels: purchases from Amazon, Wallapop, Vinted, etc.

Only if you need to. It is not required: the vast majority of LocalHubs are run personally by their owner. If your business ends up handling large parcel volumes, expanding your team is your decision.

You need opening hours that allow you to handle courier pick-ups.

Yes. You get support almost 24 hours a day, 7 days a week, with dedicated WhatsApp and email attention for our LocalHubs.

No. We recycle and reuse boxes whenever possible: for example, when a customer asks to consolidate their parcels, boxes in good condition are not thrown away and are reused for other consolidations. If you need boxes, just ask us and we will send them to you.

No. A simple A4 printer, the kind used at home, is enough.

Practically none: the only costs for the shop are the paper to print documents and labels (A4 sheets are enough). There is no investment, no stock and no fees: just your space, a mobile phone or tablet and a printer.

No. A regular A4 printer is enough. A thermal label printer is optional, in case you prefer a more convenient way to print.

No. There is no lock-in period, no obligations and no penalties. We are confident that our shops stay with us because of the quality of the service and, above all, the commissions.

No. There is no zone exclusivity: several shops in the same city can be LocalHubs at the same time.

No. The form is a no-commitment application: it stays pending until the contract between Forwarding.es and your shop is signed, and there is no lock-in period or obligations.

You can download the LocalHub dossier as a PDF from the application page, or write to us on WhatsApp or by email (info@forwarding.es): we will reply as soon as possible.